| General Questions |
| Why is there a credit card surcharge? |
| Companies charge us a fee when you use your credit card. We are now having to pass this fee on to the customer but if you use your debit/switch card there is no fee as we get charged less for any transactions on Switch. |
| Why do I need to pre-book? |
| Many of our prices represent substantial savings versus just turning up and our price guarantee for parking and hotels ensures that you cannot buy cheaper. Plus, you can guarantee your parking space or hotel room, airports are busy. |
| Can I book at short notice? |
| Yes you can book for today if need be. We can confirm your booking by email in minutes for you to print off and hand in on arrival. If you do not have email simply print off the confirmation page and hand this in as your booking voucher. If you do not have access to a printer, simply make a note of your booking reference and state this on your arrival.
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| Where can I find directions on the web site? |
| Full directions are given on the booking confirmation we will email or post to you after you have booked. |
| How do I obtain a VAT or credit/debit card receipt? |
| Email us at bookings@abcmail.co.uk or call us on 0870 8444020 with your booking reference and we will send you one. |
| Can I pay by cheque? |
| Yes. Send in a letter including your Name, Address, Tel No, Dates and details of product required. (N.B. we cannot guarantee your chosen product would still be available by the time your cheque arrived). |
| Secured Airport Parking |
| Why is a week calculated as 8 days and two weeks calculated as 15 days? |
| Charges are made from midnight on a 24 hour basis and the daily charge made by the car park is per whole or part day, regardless of arrival time.
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| Is there an extra discount for booking more than one car at a time? |
| No. Our prices are per vehicle and are already at a discounted rate. |
| What does Gate price mean? |
| This is the daily rate charged by the car park. This can fluctuate and is subject to change. For price guide select product on the I icon.
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| How do I book disabled parking? |
| Click on the product name or the I icon for details. |
| I only require 4 days parking by the price quotes a minimum of 8. What does this mean? |
| There is a minimum amount payable for parking. 4 days can be booked and used, but there is a minimum charge payable for 8 days.
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| I have a transit van/people carrier. Are there any size restrictions for cars? |
| Click on the I icon on the product and the information is accessible there. |
| Rail/Coach Inclusive |
| Are Rail/Coach journeys available for one-way only? |
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No. Prices are based on return journeys. you can however pay for a return journey. but only use the outward or return ticket.
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| Who sends the Rail/Coach tickets? |
| Once the booking has been confirmed, Rail/ Coach tickets will be despatched by us the Following day.
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| Why does it say No Pricing Point set up for this Station? |
| This Station may not be available or have a price set up on our system. Please e-mail us at admin@abcmail.co.uk with the details for clarification. |
| Why are there no Coach prices available for the Summer/Winter? |
| These prices will become available when National Express issue the new timetables March for Summer, September for Winter. |
| Airport Hotels |
| I only require 4 days parking at the hotel, do I have to pre-book 8 or 15 days? |
| You can pay the hotel for parking and just buy the hotel room from us, however it may cost you more than pre-booking parking you won't use.
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| I want to park my car before I fly but wish to stay at an airport hotel on my return, how do I book? |
| This is possible at all our hotels. Simply book the room for the night you return (include parking). We recommend that you choose a hotel with car parking on site at the hotel if you would like to do this. Email us at bookings@abcmail.co.uk or call us on 0870 844 4020 with your booking reference and we will advise the hotel that you are parking your car prior to your stay. |
| Are cots available in the rooms? |
| We can request these at most hotels. Please make the booking and email us at bookings@abcmail.co.uk or call on 0870 844 4020 with your booking reference. We will then request a cot for you. If a cot is not available we will try and make alternative arrangements for you.
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| I have booked a hotel with parking that is not on site, where do I get directions to the car park? |
| Our confirmation voucher gives directions to the hotel. When you check-in the hotel will give you directions to the car park and a voucher to hand to them as payment. |
| I want to stay on my outward and return journey and park my car for the duration of my holiday. Will it cost the same for both nights? |
| This depends on whether a supplement is payable for the parking in the package. The parking element is normally booked on the outward stay and the return stay is booked as accommodation only. Please refer to individual hotels.
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| Is breakfast included? |
| Click on the product name or the I icon. The information is accessible there. |
| Do you have a map of how to get to the Hotel/ Car Park? |
| Full directions of how to get to the Hotel/ Car Park are given on the booking confirmation. A map would be available from the Hotel concerned. The telephone number is accessible on the I con of the individual product. |
| What if I need more than the 8/15 days car parking at the Hotel? |
| Extra days are charged by the Hotel and And payable locally. For information on prices click on the I icon on the product of your choice.
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Aberdeen Airport Parking